Help us grow into an ever-evolving marketplace. Seeking an enthusiastic and creative Information Technology Support Technician!

WHAT WE DO

Betterview, a San Francisco and San Diego-based company building insight through aerial imagery and machine learning, is looking for an Information Technology Support Technician to maximize platform reliability. Betterview is the only property data platform that informs every transaction for decision-makers who want to reduce risk, cost & waste in an increasingly competitive environment. We provide software and services that capture, organize, and analyze data for buildings and properties to unlock valuable insight. Our company is quickly becoming essential to every transaction by making every property thoroughly understood.

Every day, our team is focused on the needs of our customers. We strive to earn their trust by providing valuable, accurate insight that is important to their businesses. We provide our customers with information that is not only useful to their business decisions but is easy to use. We combine high quality human interactions with sleek, intuitive design and are pioneers on the journey alongside our customers, who are transforming the way they do business with data-driven decision-making.

THE OPPORTUNITY
Betterview seeks a motivated and intuitive technician to support Betterview’s internal users and systems. This individual should have some level of experience working with cloud based tools for supporting corporate users. This individual should have a willingness to learn, and desire to grow in their career.

Betterview works on Macs with a few Windows machines interspersed throughout the org. We employ MDM software to allow for automated machine setups. Betterview supports accounts throughout many cloud different systems and has scripts to provision those accounts.

WHAT YOU WILL BE DOING

  • Supporting Betterview’s corporate users and ensuring their machines are functioning properly. For example, providing users with loaner machines when their existing machines are failing.
  • Supporting Betterview’s two office locations including supporting conferencing equipment and wall television setups, as well as supporting remote users as-needed.
  • Handling the technical portions of Betterview’s onboarding and offboarding processes including provisioning/deprovisioning accounts. Potentially extending existing scripts to make this process more automated.
  • Maintaining an asset tracking system for Betterview’s machines.
  • Rebuilding and prepping machines for redeployment, when necessary.
  • Managing cloud accounts such as Office 365, and Google Suite.
  • Assisting the site reliability team with various requests related to compliance and building out reporting for Betterview’s SOC2 Type2 yearly audits.
  • Assisting in triaging application bugs as they arise.

WHAT YOU WILL BRING TO OUR COMPANY

  • 2-3 years working in an information technology support role.
  • Hands-on experience supporting Macs and some experience working with Windows.
  • Some experience managing Google Apps for Domains and/or Office 365.
  • Some experience with a scripting environment like Bash, Powershell, or other.

The successful candidate:

  • Has excellent communication and interpersonal skills – spoken word, written word, grammar and spelling.
  • Has the ability to multitask
  • Utilizes strong problem-solving skills.
  • Understands that great customer service is key.

WHAT OUR COMPANY IS PROVIDING

  • Compensation commensurate with experience.
  • Generous health benefits – medical, dental and vision.
    • Medical offerings include PPO, HMO, and HDHP options through Kaiser and Blue Shield.
    • Betterview covers 75% of the sponsored medical plan employee premium, 60% of dependents.
    • For dental and vision, Betterview covers 75% of the employee premium, 50% of dependents.
  • 401(k) Retirement Plan.
    • Betterview matches 100% of employee contributions up to the first 3% of pay, then 50% of employee contributions on the next 2% of pay.
  • FSA and HSA.
  • 10 paid holidays.
  • Full-time employees receive 160 hours per year of paid time off; part-time employees accrue PTO on a pro-rated basis.
  • Charity contribution match, up to $100.
  • Cell phone reimbursement.
  • Professional development reimbursement.
  • Commuter benefits.
  • Typical work schedule is Monday-Friday (8:30am-5pm)

    COVID Vaccine is required as a condition of employment with Betterview. Reasonable accommodations will be considered.

    Betterview provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, veteran status, or other legally protected characteristics. In addition to federal law requirements, Betterview complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Betterview will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

    Betterview will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the guidelines applicable in your area.

    Betterview expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Betterview employees to perform their job duties may result in discipline up to and including discharge.

    If you have a disability or special need that requires accommodation to complete this application, please let us know by contacting HR(at)Betterview(dot)com.